In a bid to improve passenger awareness and ensure a safe and comfortable journey, Central Railway has launched a new initiative in the Mumbai Division by distributing handheld speakers to its ticket-checking staff. This distribution event took place on 04.12.2024 at the TTE Lobby, Chhatrapati Shivaji Maharaj Terminus (CSMT), and was attended by esteemed railway officials.

Shri Dharam Veer Meena, General Manager of Central Railway, in the presence of Shri Rajnish Goyal, Divisional Railway Manager, Mumbai Division, Shri P. K. Chaturvedi, Secretary to GM, Shri Shashi Bushan, Additional Divisional Railway Manager, Dr. Swapnil Nila, Chief Public Relations Officer, and Shri Pravindra Wanjari, Senior Divisional Commercial Manager, along with other branch officials, initiated the distribution of handheld speakers to the ticket-checking staff of Mumbai Division.

These portable speakers are designed to empower onboard ticket-checking staff with the ability to communicate vital safety and essential information directly to passengers. The messages delivered through the handheld speakers include the following in Hindi and Marathi languages:

• Ticketing Compliance: Encouraging passengers to travel with valid tickets and proper identification.
• Children’s Safety: Urging elders to accompany young children during travel, especially while going to the toilet, and appealing not to board/deboard a running train.
• Passenger Assistance: Providing helpful contact details for issues related to air-conditioning, charging, and cleanliness in coaches.
• Maintaining Cleanliness: Urging passengers to keep coaches clean and dispose of waste in designated dustbins.
• Using Phones Discreetly: Appealing to passengers to use their phones in a manner that doesn’t disturb others.

Speaking at the event, Shri Dharam Veer Meena, General Manager, highlighted, "Effective communication plays a crucial role in ensuring passenger safety and comfort. These handheld speakers will assist our ticket-checking staff in providing timely and valuable information to passengers, contributing to a more pleasant and secure journey." The General Manager applauded the efforts put in by the dedicated staff of CR in passenger safety and security areas and advised them to continue the good work.

The distribution of these portable speakers is part of Central Railway’s broader strategy to improve passenger services, ensuring that rail travel is not only efficient but also enjoyable and secure for all passengers.

Source/CR