Mrs. Ity Pandey, an officer of the 1995 batch of the Indian Railway Traffic Service (IRTS), has assumed charge as the PCCM (Principal Chief Commercial Manager), South Central Railway. She was a gold medalist in psychology from the University of Allahabad.

Before taking charge as Principal Chief Commercial Manager, SCR, Mrs. Pandey served as Divisional Railway Manager, Bhusawal Division. She also held the post of Chief Commercial Manager (Passenger Services) at the Central Railway Headquarters and has previously occupied various significant roles in Central and Western Railways, including Chief Commercial Manager (Freight), Deputy Chief Commercial Manager, Senior Divisional Commercial Manager, Divisional Commercial Manager, and Assistant Commercial Manager. In addition to her expertise in the Commercial Department, her experience extends to the Safety and Vigilance departments.

Mrs. Ity introduced Rudra, a 'hospital on wheels' initiative, to provide accessible healthcare to railway workers and their families in remote areas while posted as Divisional Railway Manager, Bhusawal. This mobile clinic is changing healthcare delivery and offering timely medical services directly to those who need them the most.

She has been honoured with General Managers Award (twice), Ministry of Railways Award for excellence and Meritorious Services 2007 and Women Achievers Award 2016. On 17/6/25, received the Rail Mantri Rajbhasha Rajat Padak. She was instrumental in setting up of the first Unreserved Ticketing System in Mumbai. As Claims Officer, played a key role in settling claims for all victims of the Elphinstone Road stampede, an episode not covered under the Railway Act for compensation, and managed this without involvement of any lawyer. As Chief Commercial Manager (Freight), authored a book titled Riding the Freight Train, a comprehensive overview of Freight Operations over Western Railway. Recognized among the 24 Bureaucrat Change-makers of 2024 in the Bureaucrats Annual List 2024—an honour that reflects her visionary leadership and relentless efforts in enhancing Passenger Services and Freight efficiency.

As a Marathon Runner and the only lady Civil Servant to complete the Comrades Marathon in South Africa in 2023, she completed the grueling 88-kilometer distance in 11 hours and 47 minutes.

Source/RSB