A Major Step Towards E-Governance, Transparency, and Paperless Administration for Over 67,000 Employees

 In alignment with the Government of India’s vision for digital transformation, transparent administration, and strong e-governance, North Central Railway (NCR) has achieved another major milestone with the launch of TOTAL (TA & OT Online Claim Portal).

The state-of-the-art web-based application was officially inaugurated on September 22, 2026, by Shri Naresh Pal Singh, General Manager, North Central Railway, in the presence of senior officers and railway staff.

Developing in-house digital solutions to streamline staff amenities, the system was designed and developed by the IT Department of NCR under the leadership of Shri Tarun Kumar Shukla, Chief Manager / IT (CMIT).

Key Features & Impact on Employee Welfare:

End-to-End Digital Lifecycle: TOTAL covers the complete lifecycle of employee claims, allowing personnel to submit monthly journals online, authenticate submissions via OTP sent to their HRMS-registered mobile numbers, track real-time claim status, and receive direct notifications.

Automated & Error-Free Calculations: Admissible allowances are calculated automatically as per Chapter XVI of the Indian Railway Establishment Code, eliminating manual computation and potential errors.

Enhanced Transparency & Audit Control: The platform arms administrators with streamlined workflow management, comprehensive reporting tools, and complete audit-tracking mechanisms.

Phased Rollout: The first phase covers Traveling Allowance (TA) claims, with Overtime (OT) claim integration following shortly. The portal is set to be fully operational within 20 to 25 days, benefiting over 67,000 NCR employees.

Speaking at the inauguration, General Manager Shri Naresh Pal Singh appreciated the dedicated effort of the IT team. He emphasized that the portal significantly reduces manual intervention, eliminates red tape, guarantees faster claim settlements, and reinforces NCR’s commitment to employee welfare and transparent governance.

This initiative marks another significant leap in North Central Railway’s ongoing journey to bring all establishment and personnel management processes onto unified digital platforms, furthering the goals of the Digital India campaign.

Source – NCR & RSB